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We recommend you to go through the self-help trouble shooting guidelines before registering an issue. Click on the type of your Fire Tv Stick to follow Fire Tv Stick

We recommend you to go through the self-help trouble shooting guidelines before registering an issue. Click on the type of your Kindle to follow Kindle

We recommend you to go through the self-help trouble shooting guidelines before registering an issue. Click on the type of your Amazon Echo Device to follow Amazon Echo Device

Dear Customer,following are the Service & Replacement charges for the selected products.Please note that Replacement which we provide are renewed /refurbished products not the new one.

Service Description Charges(All Inclusive)
Fire TV Stick Softfix Charges INR 295.00
Fire TV Stick Refurb Remote Replacement INR 499.00
FIRE_TV_STICK (3RD GEN, 2021) Refurb Replacement Without Remote INR 2299.00
FIRE_TV_STICK LITE Refurb Replacement Without Remote INR 1699.00
Fire TV Stick 4K Refurb Replacement Without Remote INR 2599.00

Dear Customer, following are the Service & Replacement charges for the selected products.Please note that Replacement which we provide are renewed /refurbished products not the new one.

Service Description Charges(All Inclusive)
Kindle Softfix Charges INR 826.00
Kindle Part / Refurbished Product As Applicable

Dear Customer , following are the Service & Replacement charges for the selected products.Please note that Replacement which we provide are renewed /refurbished products not the new one.

Service Description Charges(All Inclusive)
Echo – Softfix Charges INR 295.00
Echo – Refurbished Product As Applicable

Below are the repair charges, subsequent to diagnosis of your device.

Spare parts to be replaced
Part Charges
Service Charges As Applicable
GST (18%) As Applicable
Total Amount As Applicable

Terms & Conditions

    1. GENERAL
    1.1 Terms apply
    These terms and conditions ("Terms") apply to diagnostics, repair and part replacement, and other out-of-warranty services(“Services”, “Servicing” or similar term) by CTDI.
    1.2 Service Options
    Customers have the below options for availing out of warranty repair services from CTDI:
    a) Pickup, Repair & Drop : Request for pickup of the Out of warranty Kindle device from the customers door step and deliver the unit to the customer after repair
    b) Walk-in Triage and Repair : Walk in to the nearest service center and hand over the device to be triaged to determine if repair is needed. If determined a repair is needed, the device will be sent for repair. After repair, the unit can be collected from the same service center or sent to your home directly. The list of service centers is available at https://amazonoow.ctdi.co.in
    1.3 CTDI fees
    For customers who have opted for the Pickup, Repair & Drop option, CTDI will arrange pickup of the defective device from the customer and deliver the repaired / un-repaired unit back to the customer.
    CTDI charges customers the following fees for collection, diagnosis and repair of Amazon device

    1.3.1 .Repair Charges : After the device has been triaged and it is determined a repair is needed, the customer can either opt for repair or choose to have their original device sent back. CTDI will notify the customer of the repair and the cost to repair.. CTDI will only attempt the repairs upon receipt of repair charges from the customer. In the event, upon repair attempt, the device is found to be irreparable or is beyond economic repair, the repair fee so collected would be refunded to the customer to the customer’s bank account.

    1.3.2 Part cost (as per quotation on a case to case basis) : In the event a spare part is needed for repair of the device, CTDI would provide a quotation to the customer for the spare parts cost, which is payable by the customer before CTDI performs the repair. CTDI will not entertain any requests for refund of repair charges or spares parts cost once the repair is confirmed by the customer

    Service Description Charges(Excluding GST)
    Fire TV Stick Softfix Charges INR 250.00
    Fire TV Stick Refurb Remote Replacement INR 423.00
    FIRE_TV_STICK (3RD GEN, 2021) Refurb Replacement Without Remote INR 1948.31
    FIRE_TV_STICK LITE Refurb Replacement Without Remote INR 1439.83
    Fire TV Stick 4K Refurb Replacement Without Remote INR 2202.54
    Kindle service charge INR 700.00
    Echo service charge INR 250.00
    1.4 Buy Back
    In the event, upon repair attempt, the customer does not want to pay to have the device repaired, the customer has the option to sell the device to CTDI as per the below rate matrix. Non-functional devices that cannot be repaired and are of no value can be given to CTDI to be recycled at no cost. The buy back program is only available for below devices. If you do not know the generation of your device, CTDI can inform you of this upon triage of the device.

    Device Buy Back
    ALL NEW ECHO SHOW 10- 10.1 HD SMART DISPLAY WITH MOTION, PREMIUM SOUND AND ALEXA (BLACK) (2021RELEASE) 3000
    ALL NEW ECHO SHOW 5 (2ND GEN, 2021 RELEASE) 1000
    ALL-NEW ECHO (4TH GEN) | PREMIUM SOUND POWERED BY DOLBY AND ALEXA 1000
    ALL-NEW ECHO DOT (4TH GEN) 500
    ALL-NEW ECHO DOT (4TH GEN) WITH CLOCK 500
    ALL-NEW ECHO SHOW 8 (2021 RELEASE) 2000
    AMAZON ECHO (2ND GEN) 1000
    AMAZON ECHO (3RD GEN) BLACK 1000
    AMAZON ECHO (3RD GEN) BLUE 1000
    AMAZON ECHO (3RD GEN) GREY 1000
    AMAZON ECHO (3RD GEN) WHITE 1000
    ECHO PLUS (1ST GEN) 2000
    ECHO SHOW 10.1 BLACK 3000
    ECHO SHOW 10.1 WHITE 3000
    ECHO SHOW 5 BLACK 1000
    ECHO SHOW 5 WHITE 1000
    ECHO SHOW 8 BLACK 2000
    ECHO SHOW 8 WHITE 2000
    ECHO SPOT 2000
    ECHO STUDIO 3000
    ECHO SUB 2000
    FIRE TV CUBE 2021 RELEASE 2000
    FIRE TV STICK 4K MAX STREAMING DEVICE (2021 RELEASE) 1000
    KINDLE 10TH GEN 4GB 6 BUILTIN LIGHT WIFI BLACK 1000
    KINDLE 10TH GEN 4GB 6 BUILTIN LIGHT WIFI WHITE 1000
    KINDLE 10TH GEN 8GB 6 BUILTIN LIGHT WIFI BLACK 1000
    KINDLE 10TH GEN 8GB 6 BUILTIN LIGHT WIFI WHITE 1000
    KINDLE 2014 1000
    KINDLE 2016 1000
    KINDLE OASIS (10TH GEN) 32GB WIFI 4G 3000
    KINDLE OASIS (10TH GEN) 32GB WIFI  3000
    KINDLE OASIS (10TH GEN) 8GB WIFI  3000
    KINDLE OASIS (9TH GEN) 32GB, WIFI 3G 3000
    KINDLE OASIS (9TH GEN) 8GB, WIFI 3000
    KINDLE OASIS GEN 1 - WAN 3000
    KINDLE OASIS GEN 1 - WIFI 3000
    KINDLE PAPERWHITE (10TH GEN) WIFI 3000
    KINDLE PAPERWHITE (10TH GEN) WIFI 4G 3000
    KINDLE PAPERWHITE GEN 3 - WAN 2000
    KINDLE PAPERWHITE GEN 3 - WIFI 2000
    KINDLE VOYAGE - WAN 3000
    KINDLE VOYAGE - WIFI 3000


    • Customer device will be inspected / evaluated by power on /booting test and performance test.
    • Declaration has to be signed by customer confirming the : Ownership of the device , Device inspection / evaluation done by Regenersis , Expressing willingness to sell / transfer the device to CTDI
    • Once the customer accepts the valuation, CTDI will pay the agreed amount to the customer to the bank account provided by the customer.
    • Once the valuation is done and amount is paid, the customer has to surrender the device at the service center after signing an asset transfer letter.
    • Once the transaction is completed and amount paid to the customer, the same cannot be reversed.
    • CTDI reserves the right to accept or reject any device for exchange / valuation. Decision of Regenersis Executives at the service center will be final and binding in regard to the valuation.


    1.5 Sale of Refurbished devices
    In the event the customer decides not to have their device repaired and opts to participate in the buy back program ,CTDI will also offer customers an option to purchase refurbished Kindle devices, subject to availability of refurbished devices at CTDI. These devices will only have a 30 day warranty. This program will also be available to customers whose device is triaged and found non-functional and cannot be repaired.

    2 Customer Communication
    CTDI offers the below options for communication with customers about the status of their device:
    a) Contact our customer helpdesk on 1800-120-6080
    b) Write to us on amazonoow@ctdi.com
    c) Visit https://amazonoow.ctdi.co.in to view status updates of the work order

    3 RESERVATIONS AND REQUIREMENTS
      3.1 Right to decline to repair
      Irrespective whether Customer has accepted CTDI’s quote for Services or not, CTDI may decline to repair or provide other Services on Products if the manufacturer’s serial number has been tampered or improperly used... CTDI will have no further obligation or liability under the relevant Contract.
      3.2 Services limited to Amazon Products
      Services will be conducted only on device hardware and or accessory hardware components manufactured by Amazon, and will not be provided on any software provided with the Products.
      3.3 Customer to remove other attachments
      Before handing over any Product to CTDI for Services, Customer must remove all features, parts, options, and attachments, which are not manufactured by Amazon or is not related to Amazon, or is covered under Amazon warranty. If in doubt, Customer can contact CTDI for more detailed information on which components or features of a Product should be removed prior to dispatch to CTDI.
      3.4 Customer to back-up
      Before handing over any Product to CTDI for Services, Customer must make a back-up copy of all contents on the Product’s hard drive or other local drives or data storage media, including any data stored or any installed software. CTDI will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any Product.

    4. NO IMPROVEMENTS OR MODIFICATIONS ADDITIONAL TO THOSE QUOTED
    CTDI is not authorized to make any improvements or modifications to Products that would affect form or function.

    5. SPARE PARTS
    Parts and components used to repair or provide other Services on Products, will be Amazon Authorized parts and, in accordance with Amazon policy, may be new or refurbished.All defective parts and components of Products serviced by CTDI, becomes property of CTDI.

    6. WARRANTY
    CTDI warrants that Services will be properly performed and the repaired Product will function properly and in accordance with applicable Amazon specifications, for 3 months after repair. This warranty will apply only for problem for which the device was last rectified and not for a different problem. Also such warranty does not apply to
      6.1 Normal wear and tear,
      6.2 Accessories such as batteries or chargeable batteries,
      6.3 Any damages, misuse, incorrect installation or third party repairs on the device and act of god
      6.4 Damage or loss of any software programs, data, or removable storage media
    7. CLAIMS
      7.1 Notification of claims
      Any claims regarding improper repair, repair quality, reduced Product functionality, invoices or otherwise related to the Services must be notified to CTDI (at the address and contact details stated overleaf) in writing. Claims must be notified within 7 days of the date of return after servicing by CTDI. Any claims raised beyond 7 days would be treated as additional issue and additional out of warranty repairs would be carried out on the device.
      7.2 No other liability
      CTDI will not be liable for any or consequential damages, including loss of profit, opportunity, revenue, or downtime.
    8. SERVICE FEES
      8.1 CTDI’s fees
      Unless otherwise specified by CTDI in writing, CTDI’s then current Service fees, including parts and components prices, will be applied to services, including parts repair or replacement and Customer shall be liable to pay such fees. Fees and prices are subject to change by CTDI at any time without prior notice and such fees and prices shall apply in respect of Services rendered and spare parts allocated after such change. If CTDI amends fees and prices while a Contract is in effect, CTDI will notify relevant Customer whether by telephone, e- mail or otherwise.
      8.2 GST and other charges
      Customer will pay any applicable GST, sales, value added, excise, or applicable tax in relation to the Products, in addition to the quoted fee or price.
      8.3 Other costs
      All costs to the customer according to the quotation provided by CTDI will be valid for 7 days from the date of quotation. If the customerhas not accepted the quotation and has not paid to CTDI on or before 7 days, a new quotation will be provided to the customer.
    9. PAYMENT
    Unless otherwise agreed in writing, all payments from Customer to CTDI must be made in advance before commencement of the services by CTDI.
    10. UNCLAIMED / ABANDONED PRODUCTS
    CTDI reserves the right to treat Products as abandoned, if retained by CTDI more than 45 daysafter:
    a) The due date for payment for Services, or
    b) Customer has cancelled the Contract; or has failed to authorize CTDI to proceed with Services, and has not paid repair charges or parts cost for return of the Products to Customer. Abandoned Products will be sold or used and/or proceeds applied at CTDI’s sole discretion and customer will not have any claim on the said product.
    11. SERVICE PERIOD
    Periods within which CTDI will complete Services will depend on the service level required. The typical turn-around-time (TAT) would be 8 hours for soft (non-part) calls and 3 business days (excluding Saturdays, Sundays & Holidays) for repairs, subject to parts availability.However CTDI accepts no liability for non-completion of Services within any usual or customary Services periods, or Service periods stipulated, estimated or suggested by CTDI staff, or other delay in the return of Products to Customer. The return of Products after such time periods, or late return of Products, will not be a basis for cancellation of any Contract or fees reduction.
    12. TRANSPORT
    CTDI may use third party courier companies to collect and transport Products to and from Customers’ premises or relevant service centers. In the event that damage or loss of Products occurs during transport, CTDI’s responsibility shall be to repair or replace the Product with a factory reconditioned similar Product of the same or higher specification.
    13. PACKING
    In case the customer opts for the Pickup, Repair & Drop service, the customer should ensure that the device is packed properly before the device is picked by the courier. Please refer to packing guidelines at https://amazonoow.ctdi.co.in/Packing.pdf. In case the courier finds the packing condition to be in-appropriate, the pickup request will be suspended and a second attempt to pickup the device will be made. If, upon second pickup attempt by the courier agent, the packing condition is not satisfactory, the pickup request would be cancelled.. However, CTDI can send the packaging to the customer, if the customer agrees to pay CTDI for the packaging charges on a case to case basis.
    14. NOTICES
    Any notices or other communications required or permitted under these Terms will be in writing and sent by personal delivery, prepaid post, by facsimile or by email. Notices and communications are considered received:
    a) If sent by courier or other personal delivery mode, on the date of personal delivery to the addressee's place of business or residence, last notified by the addressee; or
    b) If sent by post, 5 days after the date of registered posting (by airmail, delivery receipt requested) to the addressee's place of business last notified by that addressee;
    15. DATA PRIVACY
    CTDI understands the importance of protecting the privacy of its customers and views the information that it maintains as one of its most valuable assets. CTDI has a moral, legal, and regulatory obligation to ensure that this information is protected appropriately. CTDI will perform all reasonably expected efforts to maintain the confidentiality, integrity, and availability of information by promoting a practice of ‘Privacy and Security by Design’. Any information provided by customer shall be processed and used as per the CTDI privacy policy



Kindle / Echo device / Fire Tv Stick Out of Warranty Service Program

Amazon has enabled service options for Out of Warranty Kindle e-readers and Fire TV sticks and Echo devices through its Authorized Service Provider, CTDI in India.

Customers can register a Service Request and schedule a pickup of their out of warranty device at a convenient date and time (excluding Sundays & Government holidays).

To avail this Onsite (mail-in) service, the customer needs to register the issue by providing certain information about the customer and the device that needs to be serviced.

On successful registration a Service Order # will be generated & sent to the customer’s registered ID for future reference. A courier pickup request will be enabled for the device pickup on the requested date.

For Kindle device, customer need to ensure device data is backed up before sending device for service. Click here to know more about your device data backup.

For Fire TV device, customer need to ensure that the remote is sent along with the device. The device will be sent back to the customer after the service is complete.

Customers can also opt to walk in to the nearest service center with their out of warranty devices. Please click here for the list of walk in service centers.

Please click here to refer to the detailed terms & conditions for more information about the service program and the related fees.

We recommend troubleshooting the issue before booking out of warranty service request. Click Here and select your device to follow self-help trouble shooting guidelines. If your device is in-warranty, please contact Amazon Customer Service.

Kindle Fire Tv Stick Echo Device
OR
Check Status

Service Request No.
Customer Name
Address
Pin Code
Pickup Date Time
Product Serial
Courier Tracking No.(Cust. to Service center)
Status
Courier Tracking No.(Service center to Cust.)
Invoice / Quote [INR]


You can approve the repair estimation amount and make a payment here :
Repair Estimation Amount [ INR ] :
Click here for details
Approve & Make Payment
Reject & Cancel the Repairs
In case you have not received a relevant email, click here to request for resending the mail
Kindle Fire Tv Stick Echo Device

About Us

Our aim is to excel in the services we provide to you

The Company's priority is to ensure complete customer satisfaction through our well-organized and effective integrated management system for Quality, Environment, Health and Safety. Our quality policy is not just as a one-time assurance for today, but a standing guarantee for the future to help us build long term business relationship. We have set goals to accomplish this by constantly refining our practices in all our operations. Our 'high quality' deliverables and adoption of modern technologies has earned us the reputation - 'most sought after' Company in the computer hardware industry.

Quality Objectives

  • To operate in compliance with all relevant customer, legal and other requirements
  • Continuous monitoring of all our operations
  • Timely and regular training of our staff
  • Adopting newer international and improved methods in all our processes
  • Reduce any re-work
  • Improve the turn-around time of deliverables
  • Ensuring a safe and healthy work environment
  • Preventing and controlling pollution by adopting environmental best practice
Kindle Fire Tv Stick Echo Device

Service Locations

Ahmedabad

Communication test design India Pvt ltd (CTDI),
K D ServiceS And Technology
318, C-block, Sumel-7,
Near Soni Ki Chawl Brts Stop,
Odhav-Rakhiyal Road, NH-08, Ahmedabad-380023
Contact Number : 9104600901
Contact Person : Doli Tharwani
Email ID: info@kdservicestech.com

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Bangalore

Communication test design India pvt ltd (CTDI),
Prime Digitronics Services Pvt Ltd,
#96/2 1ST FLOOR , OLD HAL AIRPORT ROAD,
OPP INDIAN OIL PETROL PUMP DOMLURU
BANGALORE 560071
Karnataka
Contact Number : 7353114853
Contact Person : MANJUNATH N S
Email ID : vibhavecommunication@gmail.com

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Chennai

Communication test design India pvt ltd (CTDI),
GBS SYSTEMS & SERVICES PVT LTD,
35, Rajaji Road, West Tambaram,
Chennai - 600045
Contact Number : +91 9841636218
Contact Person : Kirub
Email ID : velkarthick@gbssystems.com
Products Supported : Kindle, Fire TV, Echo

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Cochin

Communication test design India Pvt ltd (CTDI),
Aarjay Associates
Door No:2815A , 2nd floor, Melka Tower,
Cheruparambath Road,Kadavanthra, Kochi - 682020
Contact Number : 0484-4066981 / 9645949987 / 7510254699
Contact Person : Mr. Lockshlee / Ms Neethu
Email ID : lockshlee.w@gmail.com/aarjay.ctdi@gmail.com

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Delhi

Communication test design India pvt ltd (CTDI),
#10A, Upper Ground Floor,
Devika Tower, Building No. 6,
Nehru Place| New Delhi-110019
Contact Number : 7838326257
Contact Person : Usman Ali
Email ID : usman.ali@ctdi.com

Working Hours: Mon-Sat, 10:00 AM - 5:00 PM

Hyderabad

Communication test design India pvt ltd (CTDI),
AJ Service Networks
Metro Piller No. C1517
Second Next Building to Bharat Petroleum
8-3-235/9, Flat No: G16/A
Tirumala Residential
Yousufguda Check Post
Hyderabad-500045 (Telangana)
Contact Number : +91 6309608885
Contact Person : Prasad
Email ID : ajservicenetworks2019@gmail.com
Products Supported : Kindle, Fire TV, Echo

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Kolkata

Communication test design India pvt ltd (CTDI),
205, 2nd floor.Arya Mansion,
6A Raja Subodh Mallick Square, Dharmatala - 700013,
Contact Number : 9538180499
Contact Person : Sanjib Mallick Chowdhury
Email ID : sanjib.chowdhury@ctdi.com

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Vashi Mumbai

Communication test design India pvt ltd (CTDI),
SHREE SERVICE TECH
OFFICE NO - 428 , A- WING ,
2 ND FLOOR, PLOT NO -80/81 ,
SECTOR-17 , VASHI PLAZA, VASHI ,
NAVI MUMBAI- 400703
For Walk In Service Contact:
Contact Number : 022-49601248/ 9870405007
Contact Person : Sunita Chavan
Email ID : shreeservicevashi@gmail.com
Products Suppoorted : Kindle, Fire TV, Echo

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM


For Pick & Drop Service Contact:
Contact Number : 9137351291
Contact Person : Milind Prabhu
Email Id: amazonoow@ctdi.com
Products Suppoorted : Kindle, Fire TV, Echo

Working Hours: Mon-Fri, 10:00 AM - 6:00 PM

Pune

Communication test design India pvt ltd (CTDI),
Prime Digitronics Services Pvt Ltd,
Flat no 1 1st floor shree shailya apartment,
Tilak road sadashiv peth,
Pune - 411030
Contact Number : 9689472438
Contact Person : Rahul Rodi
Email ID : service.pun@primedigitronics.com
Products Suppoorted : Kindle, Fire TV, Echo

Working Hours: Mon-Sat, 10:00 AM - 6:00 PM

Contact Us

COMMUNICATIONS TEST DESIGN INDIA PVT LTD

#48, 2nd Phase, Peenya Industrial Area,

Bangalore, Karnataka | IN 560070

E-mail: amazonoow@ctdi.com
Toll Free: 1800-120-6080
We are open from 10:00AM – 06:00PM Every day except Sunday & Government holidays
Kindle Fire Tv Stick Echo Device

T&C

Device Type

Verification

Basic Info

Product Info

Confirmation

Terms & Conditions

    1. GENERAL
    1.1 Terms apply
    These terms and conditions ("Terms") apply to diagnostics, repair and part replacement, and other out-of-warranty services(“Services”, “Servicing” or similar term) by CTDI.
    1.2 Service Options
    Customers have the below options for availing out of warranty repair services from CTDI:
    a) Pickup, Repair & Drop : Request for pickup of the Out of warranty Kindle device from the customers door step and deliver the unit to the customer after repair
    b) Walk-in Triage and Repair : Walk in to the nearest service center and hand over the device to be triaged to determine if repair is needed. If determined a repair is needed, the device will be sent for repair. After repair, the unit can be collected from the same service center or sent to your home directly. The list of service centers is available at https://amazonoow.ctdi.co.in
    1.3 CTDI fees
    For customers who have opted for the Pickup, Repair & Drop option, CTDI will arrange pickup of the defective device from the customer and deliver the repaired / un-repaired unit back to the customer.
    CTDI charges customers the following fees for collection, diagnosis and repair of Amazon device

    1.3.1 .Repair Charges : After the device has been triaged and it is determined a repair is needed, the customer can either opt for repair or choose to have their original device sent back. CTDI will notify the customer of the repair and the cost to repair.. CTDI will only attempt the repairs upon receipt of repair charges from the customer. In the event, upon repair attempt, the device is found to be irreparable or is beyond economic repair, the repair fee so collected would be refunded to the customer to the customer’s bank account.

    1.3.2 Part cost (as per quotation on a case to case basis) : In the event a spare part is needed for repair of the device, CTDI would provide a quotation to the customer for the spare parts cost, which is payable by the customer before CTDI performs the repair. CTDI will not entertain any requests for refund of repair charges or spares parts cost once the repair is confirmed by the customer

    SL.NO Service Description Charges(Excluding GST)
    1 Fire TV Stick Softfix Charges INR 250.00
    2 Fire TV Stick Refurb Remote Replacement INR 423.00
    3 FIRE_TV_STICK (3RD GEN, 2021) Refurb Replacement Without Remote INR 1948.31
    4 FIRE_TV_STICK LITE Refurb Replacement Without Remote INR 1439.83
    5 Fire TV Stick 4K Refurb Replacement Without Remote INR 2202.54
    6 Kindle service charge INR 700.00
    7 Echo service charge INR 250.00
    1.4 Buy Back
    In the event, upon repair attempt, the customer does not want to pay to have the device repaired, the customer has the option to sell the device to CTDI as per the below rate matrix. Non-functional devices that cannot be repaired and are of no value can be given to CTDI to be recycled at no cost. The buy back program is only available for below devices. If you do not know the generation of your device, CTDI can inform you of this upon triage of the device.

    Device Buy Back
    ALL NEW ECHO SHOW 10- 10.1 HD SMART DISPLAY WITH MOTION, PREMIUM SOUND AND ALEXA (BLACK) (2021RELEASE) 3000
    ALL NEW ECHO SHOW 5 (2ND GEN, 2021 RELEASE) 1000
    ALL-NEW ECHO (4TH GEN) | PREMIUM SOUND POWERED BY DOLBY AND ALEXA 1000
    ALL-NEW ECHO DOT (4TH GEN) 500
    ALL-NEW ECHO DOT (4TH GEN) WITH CLOCK 500
    ALL-NEW ECHO SHOW 8 (2021 RELEASE) 2000
    AMAZON ECHO (2ND GEN) 1000
    AMAZON ECHO (3RD GEN) BLACK 1000
    AMAZON ECHO (3RD GEN) BLUE 1000
    AMAZON ECHO (3RD GEN) GREY 1000
    AMAZON ECHO (3RD GEN) WHITE 1000
    ECHO PLUS (1ST GEN) 2000
    ECHO SHOW 10.1 BLACK 3000
    ECHO SHOW 10.1 WHITE 3000
    ECHO SHOW 5 BLACK 1000
    ECHO SHOW 5 WHITE 1000
    ECHO SHOW 8 BLACK 2000
    ECHO SHOW 8 WHITE 2000
    ECHO SPOT 2000
    ECHO STUDIO 3000
    ECHO SUB 2000
    FIRE TV CUBE 2021 RELEASE 2000
    FIRE TV STICK 4K MAX STREAMING DEVICE (2021 RELEASE) 1000
    KINDLE 10TH GEN 4GB 6 BUILTIN LIGHT WIFI BLACK 1000
    KINDLE 10TH GEN 4GB 6 BUILTIN LIGHT WIFI WHITE 1000
    KINDLE 10TH GEN 8GB 6 BUILTIN LIGHT WIFI BLACK 1000
    KINDLE 10TH GEN 8GB 6 BUILTIN LIGHT WIFI WHITE 1000
    KINDLE 2014 1000
    KINDLE 2016 1000
    KINDLE OASIS (10TH GEN) 32GB WIFI 4G 3000
    KINDLE OASIS (10TH GEN) 32GB WIFI  3000
    KINDLE OASIS (10TH GEN) 8GB WIFI  3000
    KINDLE OASIS (9TH GEN) 32GB, WIFI 3G 3000
    KINDLE OASIS (9TH GEN) 8GB, WIFI 3000
    KINDLE OASIS GEN 1 - WAN 3000
    KINDLE OASIS GEN 1 - WIFI 3000
    KINDLE PAPERWHITE (10TH GEN) WIFI 3000
    KINDLE PAPERWHITE (10TH GEN) WIFI 4G 3000
    KINDLE PAPERWHITE GEN 3 - WAN 2000
    KINDLE PAPERWHITE GEN 3 - WIFI 2000
    KINDLE VOYAGE - WAN 3000
    KINDLE VOYAGE - WIFI 3000


    • Customer device will be inspected / evaluated by power on /booting test and performance test.
    • Declaration has to be signed by customer confirming the : Ownership of the device , Device inspection / evaluation done by Regenersis , Expressing willingness to sell / transfer the device to CTDI
    • Once the customer accepts the valuation, CTDI will pay the agreed amount to the customer to the bank account provided by the customer.
    • Once the valuation is done and amount is paid, the customer has to surrender the device at the service center after signing an asset transfer letter.
    • Once the transaction is completed and amount paid to the customer, the same cannot be reversed.
    • CTDI reserves the right to accept or reject any device for exchange / valuation. Decision of Regenersis Executives at the service center will be final and binding in regard to the valuation.


    1.5 Sale of Refurbished devices
    In the event the customer decides not to have their device repaired and opts to participate in the buy back program ,CTDI will also offer customers an option to purchase refurbished Kindle devices, subject to availability of refurbished devices at CTDI. These devices will only have a 30 day warranty. This program will also be available to customers whose device is triaged and found non-functional and cannot be repaired.

    2 Customer Communication
    CTDI offers the below options for communication with customers about the status of their device:
    a) Contact our customer helpdesk on 1800-120-6080
    b) Write to us on amazonoow@ctdi.com
    c) Visit https://amazonoow.ctdi.co.in to view status updates of the work order

    3 RESERVATIONS AND REQUIREMENTS
      3.1 Right to decline to repair
      Irrespective whether Customer has accepted CTDI’s quote for Services or not, CTDI may decline to repair or provide other Services on Products if the manufacturer’s serial number has been tampered or improperly used... CTDI will have no further obligation or liability under the relevant Contract.
      3.2 Services limited to Amazon Products
      Services will be conducted only on device hardware and or accessory hardware components manufactured by Amazon, and will not be provided on any software provided with the Products.
      3.3 Customer to remove other attachments
      Before handing over any Product to CTDI for Services, Customer must remove all features, parts, options, and attachments, which are not manufactured by Amazon or is not related to Amazon, or is covered under Amazon warranty. If in doubt, Customer can contact CTDI for more detailed information on which components or features of a Product should be removed prior to dispatch to CTDI.
      3.4 Customer to back-up
      Before handing over any Product to CTDI for Services, Customer must make a back-up copy of all contents on the Product’s hard drive or other local drives or data storage media, including any data stored or any installed software. CTDI will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any Product.

    4. NO IMPROVEMENTS OR MODIFICATIONS ADDITIONAL TO THOSE QUOTED
    CTDI is not authorized to make any improvements or modifications to Products that would affect form or function.

    5. SPARE PARTS
    Parts and components used to repair or provide other Services on Products, will be Amazon Authorized parts and, in accordance with Amazon policy, may be new or refurbished.All defective parts and components of Products serviced by CTDI, becomes property of CTDI.

    6. WARRANTY
    CTDI warrants that Services will be properly performed and the repaired Product will function properly and in accordance with applicable Amazon specifications, for 3 months after repair. This warranty will apply only for problem for which the device was last rectified and not for a different problem. Also such warranty does not apply to
      6.1 Normal wear and tear,
      6.2 Accessories such as batteries or chargeable batteries,
      6.3 Any damages, misuse, incorrect installation or third party repairs on the device and act of god
      6.4 Damage or loss of any software programs, data, or removable storage media
    7. CLAIMS
      7.1 Notification of claims
      Any claims regarding improper repair, repair quality, reduced Product functionality, invoices or otherwise related to the Services must be notified to CTDI (at the address and contact details stated overleaf) in writing. Claims must be notified within 7 days of the date of return after servicing by CTDI. Any claims raised beyond 7 days would be treated as additional issue and additional out of warranty repairs would be carried out on the device.
      7.2 No other liability
      CTDI will not be liable for any or consequential damages, including loss of profit, opportunity, revenue, or downtime.
    8. SERVICE FEES
      8.1 CTDI’s fees
      Unless otherwise specified by CTDI in writing, CTDI’s then current Service fees, including parts and components prices, will be applied to services, including parts repair or replacement and Customer shall be liable to pay such fees. Fees and prices are subject to change by CTDI at any time without prior notice and such fees and prices shall apply in respect of Services rendered and spare parts allocated after such change. If CTDI amends fees and prices while a Contract is in effect, CTDI will notify relevant Customer whether by telephone, e- mail or otherwise.
      8.2 GST and other charges
      Customer will pay any applicable GST, sales, value added, excise, or applicable tax in relation to the Products, in addition to the quoted fee or price.
      8.3 Other costs
      All costs to the customer according to the quotation provided by CTDI will be valid for 7 days from the date of quotation. If the customerhas not accepted the quotation and has not paid to CTDI on or before 7 days, a new quotation will be provided to the customer.
    9. PAYMENT
    Unless otherwise agreed in writing, all payments from Customer to CTDI must be made in advance before commencement of the services by CTDI.
    10. UNCLAIMED / ABANDONED PRODUCTS
    CTDI reserves the right to treat Products as abandoned, if retained by CTDI more than 45 daysafter:
    a) The due date for payment for Services, or
    b) Customer has cancelled the Contract; or has failed to authorize CTDI to proceed with Services, and has not paid repair charges or parts cost for return of the Products to Customer. Abandoned Products will be sold or used and/or proceeds applied at CTDI’s sole discretion and customer will not have any claim on the said product.
    11. SERVICE PERIOD
    Periods within which CTDI will complete Services will depend on the service level required. The typical turn-around-time (TAT) would be 8 hours for soft (non-part) calls and 3 business days (excluding Saturdays, Sundays & Holidays) for repairs, subject to parts availability.However CTDI accepts no liability for non-completion of Services within any usual or customary Services periods, or Service periods stipulated, estimated or suggested by CTDI staff, or other delay in the return of Products to Customer. The return of Products after such time periods, or late return of Products, will not be a basis for cancellation of any Contract or fees reduction.
    12. TRANSPORT
    CTDI may use third party courier companies to collect and transport Products to and from Customers’ premises or relevant service centers. In the event that damage or loss of Products occurs during transport, CTDI’s responsibility shall be to repair or replace the Product with a factory reconditioned similar Product of the same or higher specification.
    13. PACKING
    In case the customer opts for the Pickup, Repair & Drop service, the customer should ensure that the device is packed properly before the device is picked by the courier. Please refer to packing guidelines at https://amazonoow.ctdi.co.in/Packing.pdf. In case the courier finds the packing condition to be in-appropriate, the pickup request will be suspended and a second attempt to pickup the device will be made. If, upon second pickup attempt by the courier agent, the packing condition is not satisfactory, the pickup request would be cancelled.. However, CTDI can send the packaging to the customer, if the customer agrees to pay CTDI for the packaging charges on a case to case basis.
    14. NOTICES
    Any notices or other communications required or permitted under these Terms will be in writing and sent by personal delivery, prepaid post, by facsimile or by email. Notices and communications are considered received:
    a) If sent by courier or other personal delivery mode, on the date of personal delivery to the addressee's place of business or residence, last notified by the addressee; or
    b) If sent by post, 5 days after the date of registered posting (by airmail, delivery receipt requested) to the addressee's place of business last notified by that addressee;
    15. DATA PRIVACY
    CTDI understands the importance of protecting the privacy of its customers and views the information that it maintains as one of its most valuable assets. CTDI has a moral, legal, and regulatory obligation to ensure that this information is protected appropriately. CTDI will perform all reasonably expected efforts to maintain the confidentiality, integrity, and availability of information by promoting a practice of ‘Privacy and Security by Design’. Any information provided by customer shall be processed and used as per the CTDI privacy policy

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All Devices will be dispatched to Navi Mumbai repair hub for service.

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  • 1.I have read , accepted the terms & conditions.

  • 2.I will pack the device as per below packing instructions and Check list

  • Proper packaging of device is must to ensure that your shipments arrive safely

  • Wrap device with cushioning material such as Bubble Wrap or crumpled newspaper to fill void spaces and prevent movement of Device inside the box during shipping.

  • Use reinforced tape, apply tape evenly across flaps and seams to both the top and bottom of the outer box. Paste the courier Docket shipping label on the package’s surface

  • Courier team will not be responsible for any damage of device due to inadequate packing.
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How to check Warranty Status on Amazon Kindle Device.

Typically, all Amazon devices have a 1 Year Amazon Limited warranty from the date of purchase or the date of first registration. The best way to get warranty status is to contact Amazon Customer Service by calling 1800 3000 9011 or through ‘contact us’ option on Amazon website or App. Amazon CS would be able to confirm if the device is within the 1 year Amazon warranty period and if the issue is covered by Amazon warranty.

Amazon CS provides free basic troubleshooting help to All customers and device replacement, if required, for in-warranty devices. For Out of warranty devices/issues, Amazon CS would provide information and guide customers on the available options, including but not limited to Repair Services, Buy-back and Certified Refurbished device sales.

How to locate Device Serial Number:

Kindle 5th Gen and onwards:

  1. From the Home screen, tap Menu.
  2. Tap Settings, and then tap Menu again.
  3. Tap Device Info.

If your kindle device is registered to your Amazon.in account, you can also find the serial number on the 'Your Devices' tab of the 'Manage Your Content and Devices' page (www.amazon.in/mycd). If you are not logged in on your account, you may be prompted to log to access this info.

How to locate Device Serial Number:

Alexa 5th Gen and onwards:

  1. From the Home screen, tap Menu.
  2. Tap Settings, and then tap Menu again.
  3. Tap Device Info.

If your Alexa device is registered to your Amazon.in account, you can also find the serial number on the 'Your Devices' tab of the 'Manage Your Content and Devices' page (www.amazon.in/mycd). If you are not logged in on your account, you may be prompted to log to access this info.

Do not have an Email ID?

Do not have an email ID? We will call you to discuss your updates - send SMS through URL for payment