Service Description	Charges(All Inclusive)
Fire TV Stick Softfix Charges	INR 295.00
Fire TV Stick Refurb Remote Replacement	INR 499.00
FIRE_TV_STICK (3RD GEN, 2021) Refurb Replacement Without Remote	INR 2299.00
FIRE_TV_STICK LITE Refurb Replacement Without Remote	INR 1699.00
Fire TV Stick 4K Refurb Replacement Without Remote	INR 2599.00

Service Description	Charges(All Inclusive)
Kindle Softfix Charges	INR 826.00
Kindle Part / Refurbished Product	As Applicable

Service Description	Charges(All Inclusive)
Echo – Softfix Charges	INR 295.00
Echo – Refurbished Product	As Applicable

Spare parts to be replaced
Part Charges
Service Charges	As Applicable
GST (18%)	As Applicable
Total Amount	As Applicable

Terms & Conditions

1. GENERAL

1.1 Terms apply

These terms and conditions ("Terms") apply to diagnostics, repair and part replacement, and other out-of-warranty services(“Services”, “Servicing” or similar term) by CTDI.

1.2 Service Options

Customers have the below options for availing out of warranty repair services from CTDI:
a) Pickup, Repair & Drop : Request for pickup of the Out of warranty Kindle device from the customers door step and deliver the unit to the customer after repair
b) Walk-in Triage and Repair : Walk in to the nearest service center and hand over the device to be triaged to determine if repair is needed. If determined a repair is needed, the device will be sent for repair. After repair, the unit can be collected from the same service center or sent to your home directly. The list of service centers is available at https://amazonoow.ctdi.co.in

1.3 CTDI fees

For customers who have opted for the Pickup, Repair & Drop option, CTDI will arrange pickup of the defective device from the customer and deliver the repaired / un-repaired unit back to the customer.

CTDI charges customers the following fees for collection, diagnosis and repair of Amazon device

1.3.1 .Repair Charges : After the device has been triaged and it is determined a repair is needed, the customer can either opt for repair or choose to have their original device sent back. CTDI will notify the customer of the repair and the cost to repair.. CTDI will only attempt the repairs upon receipt of repair charges from the customer. In the event, upon repair attempt, the device is found to be irreparable or is beyond economic repair, the repair fee so collected would be refunded to the customer to the customer’s bank account.

1.3.2 Part cost (as per quotation on a case to case basis) : In the event a spare part is needed for repair of the device, CTDI would provide a quotation to the customer for the spare parts cost, which is payable by the customer before CTDI performs the repair. CTDI will not entertain any requests for refund of repair charges or spares parts cost once the repair is confirmed by the customer

Service Description	Charges(Excluding GST)
Fire TV Stick Softfix Charges	INR 250.00
Fire TV Stick Refurb Remote Replacement	INR 423.00
FIRE_TV_STICK (3RD GEN, 2021) Refurb Replacement Without Remote	INR 1948.31
FIRE_TV_STICK LITE Refurb Replacement Without Remote	INR 1439.83
Fire TV Stick 4K Refurb Replacement Without Remote	INR 2202.54
Kindle service charge	INR 700.00
Echo service charge	INR 250.00

1.4 Buy Back

In the event, upon repair attempt, the customer does not want to pay to have the device repaired, the customer has the option to sell the device to CTDI as per the below rate matrix. Non-functional devices that cannot be repaired and are of no value can be given to CTDI to be recycled at no cost. The buy back program is only available for below devices. If you do not know the generation of your device, CTDI can inform you of this upon triage of the device.

Device	Buy Back
ALL NEW ECHO SHOW 10- 10.1 HD SMART DISPLAY WITH MOTION, PREMIUM SOUND AND ALEXA (BLACK) (2021RELEASE)	3000
ALL NEW ECHO SHOW 5 (2ND GEN, 2021 RELEASE)	1000
ALL-NEW ECHO (4TH GEN) \| PREMIUM SOUND POWERED BY DOLBY AND ALEXA	1000
ALL-NEW ECHO DOT (4TH GEN)	500
ALL-NEW ECHO DOT (4TH GEN) WITH CLOCK	500
ALL-NEW ECHO SHOW 8 (2021 RELEASE)	2000
AMAZON ECHO (2ND GEN)	1000
AMAZON ECHO (3RD GEN) BLACK	1000
AMAZON ECHO (3RD GEN) BLUE	1000
AMAZON ECHO (3RD GEN) GREY	1000
AMAZON ECHO (3RD GEN) WHITE	1000
ECHO PLUS (1ST GEN)	2000
ECHO SHOW 10.1 BLACK	3000
ECHO SHOW 10.1 WHITE	3000
ECHO SHOW 5 BLACK	1000
ECHO SHOW 5 WHITE	1000
ECHO SHOW 8 BLACK	2000
ECHO SHOW 8 WHITE	2000
ECHO SPOT	2000
ECHO STUDIO	3000
ECHO SUB	2000
FIRE TV CUBE 2021 RELEASE	2000
FIRE TV STICK 4K MAX STREAMING DEVICE (2021 RELEASE)	1000
KINDLE 10TH GEN 4GB 6 BUILTIN LIGHT WIFI BLACK	1000
KINDLE 10TH GEN 4GB 6 BUILTIN LIGHT WIFI WHITE	1000
KINDLE 10TH GEN 8GB 6 BUILTIN LIGHT WIFI BLACK	1000
KINDLE 10TH GEN 8GB 6 BUILTIN LIGHT WIFI WHITE	1000
KINDLE 2014	1000
KINDLE 2016	1000
KINDLE OASIS (10TH GEN) 32GB WIFI 4G	3000
KINDLE OASIS (10TH GEN) 32GB WIFI	3000
KINDLE OASIS (10TH GEN) 8GB WIFI	3000
KINDLE OASIS (9TH GEN) 32GB, WIFI 3G	3000
KINDLE OASIS (9TH GEN) 8GB, WIFI	3000
KINDLE OASIS GEN 1 - WAN	3000
KINDLE OASIS GEN 1 - WIFI	3000
KINDLE PAPERWHITE (10TH GEN) WIFI	3000
KINDLE PAPERWHITE (10TH GEN) WIFI 4G	3000
KINDLE PAPERWHITE GEN 3 - WAN	2000
KINDLE PAPERWHITE GEN 3 - WIFI	2000
KINDLE VOYAGE - WAN	3000
KINDLE VOYAGE - WIFI	3000

Customer device will be inspected / evaluated by power on /booting test and performance test.
Declaration has to be signed by customer confirming the : Ownership of the device , Device inspection / evaluation done by Regenersis , Expressing willingness to sell / transfer the device to CTDI
Once the customer accepts the valuation, CTDI will pay the agreed amount to the customer to the bank account provided by the customer.
Once the valuation is done and amount is paid, the customer has to surrender the device at the service center after signing an asset transfer letter.
Once the transaction is completed and amount paid to the customer, the same cannot be reversed.
CTDI reserves the right to accept or reject any device for exchange / valuation. Decision of Regenersis Executives at the service center will be final and binding in regard to the valuation.

1.5 Sale of Refurbished devices

In the event the customer decides not to have their device repaired and opts to participate in the buy back program ,CTDI will also offer customers an option to purchase refurbished Kindle devices, subject to availability of refurbished devices at CTDI. These devices will only have a 30 day warranty. This program will also be available to customers whose device is triaged and found non-functional and cannot be repaired.

2 Customer Communication

CTDI offers the below options for communication with customers about the status of their device:
a) Contact our customer helpdesk on 1800-120-6080
b) Write to us on amazonoow@ctdi.com
c) Visit https://amazonoow.ctdi.co.in to view status updates of the work order

3 RESERVATIONS AND REQUIREMENTS

3.1 Right to decline to repair

Irrespective whether Customer has accepted CTDI’s quote for Services or not, CTDI may decline to repair or provide other Services on Products if the manufacturer’s serial number has been tampered or improperly used... CTDI will have no further obligation or liability under the relevant Contract.

3.2 Services limited to Amazon Products

Services will be conducted only on device hardware and or accessory hardware components manufactured by Amazon, and will not be provided on any software provided with the Products.

3.3 Customer to remove other attachments

Before handing over any Product to CTDI for Services, Customer must remove all features, parts, options, and attachments, which are not manufactured by Amazon or is not related to Amazon, or is covered under Amazon warranty. If in doubt, Customer can contact CTDI for more detailed information on which components or features of a Product should be removed prior to dispatch to CTDI.

3.4 Customer to back-up

Before handing over any Product to CTDI for Services, Customer must make a back-up copy of all contents on the Product’s hard drive or other local drives or data storage media, including any data stored or any installed software. CTDI will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any Product.

4. NO IMPROVEMENTS OR MODIFICATIONS ADDITIONAL TO THOSE QUOTED

CTDI is not authorized to make any improvements or modifications to Products that would affect form or function.

5. SPARE PARTS

Parts and components used to repair or provide other Services on Products, will be Amazon Authorized parts and, in accordance with Amazon policy, may be new or refurbished.All defective parts and components of Products serviced by CTDI, becomes property of CTDI.

6. WARRANTY

CTDI warrants that Services will be properly performed and the repaired Product will function properly and in accordance with applicable Amazon specifications, for 3 months after repair. This warranty will apply only for problem for which the device was last rectified and not for a different problem. Also such warranty does not apply to

6.1 Normal wear and tear,

6.2 Accessories such as batteries or chargeable batteries,

6.3 Any damages, misuse, incorrect installation or third party repairs on the device and act of god

6.4 Damage or loss of any software programs, data, or removable storage media

7. CLAIMS

7.1 Notification of claims

Any claims regarding improper repair, repair quality, reduced Product functionality, invoices or otherwise related to the Services must be notified to CTDI (at the address and contact details stated overleaf) in writing. Claims must be notified within 7 days of the date of return after servicing by CTDI. Any claims raised beyond 7 days would be treated as additional issue and additional out of warranty repairs would be carried out on the device.

7.2 No other liability

CTDI will not be liable for any or consequential damages, including loss of profit, opportunity, revenue, or downtime.

8. SERVICE FEES

8.1 CTDI’s fees

Unless otherwise specified by CTDI in writing, CTDI’s then current Service fees, including parts and components prices, will be applied to services, including parts repair or replacement and Customer shall be liable to pay such fees. Fees and prices are subject to change by CTDI at any time without prior notice and such fees and prices shall apply in respect of Services rendered and spare parts allocated after such change. If CTDI amends fees and prices while a Contract is in effect, CTDI will notify relevant Customer whether by telephone, e- mail or otherwise.

8.2 GST and other charges

Customer will pay any applicable GST, sales, value added, excise, or applicable tax in relation to the Products, in addition to the quoted fee or price.

8.3 Other costs

All costs to the customer according to the quotation provided by CTDI will be valid for 7 days from the date of quotation. If the customerhas not accepted the quotation and has not paid to CTDI on or before 7 days, a new quotation will be provided to the customer.

9. PAYMENT

Unless otherwise agreed in writing, all payments from Customer to CTDI must be made in advance before commencement of the services by CTDI.

10. UNCLAIMED / ABANDONED PRODUCTS

CTDI reserves the right to treat Products as abandoned, if retained by CTDI more than 45 daysafter:
a) The due date for payment for Services, or
b) Customer has cancelled the Contract; or has failed to authorize CTDI to proceed with Services, and has not paid repair charges or parts cost for return of the Products to Customer. Abandoned Products will be sold or used and/or proceeds applied at CTDI’s sole discretion and customer will not have any claim on the said product.

11. SERVICE PERIOD

Periods within which CTDI will complete Services will depend on the service level required. The typical turn-around-time (TAT) would be 8 hours for soft (non-part) calls and 3 business days (excluding Saturdays, Sundays & Holidays) for repairs, subject to parts availability.However CTDI accepts no liability for non-completion of Services within any usual or customary Services periods, or Service periods stipulated, estimated or suggested by CTDI staff, or other delay in the return of Products to Customer. The return of Products after such time periods, or late return of Products, will not be a basis for cancellation of any Contract or fees reduction.

12. TRANSPORT

CTDI may use third party courier companies to collect and transport Products to and from Customers’ premises or relevant service centers. In the event that damage or loss of Products occurs during transport, CTDI’s responsibility shall be to repair or replace the Product with a factory reconditioned similar Product of the same or higher specification.

13. PACKING

In case the customer opts for the Pickup, Repair & Drop service, the customer should ensure that the device is packed properly before the device is picked by the courier. Please refer to packing guidelines at https://amazonoow.ctdi.co.in/Packing.pdf. In case the courier finds the packing condition to be in-appropriate, the pickup request will be suspended and a second attempt to pickup the device will be made. If, upon second pickup attempt by the courier agent, the packing condition is not satisfactory, the pickup request would be cancelled.. However, CTDI can send the packaging to the customer, if the customer agrees to pay CTDI for the packaging charges on a case to case basis.

14. NOTICES

Any notices or other communications required or permitted under these Terms will be in writing and sent by personal delivery, prepaid post, by facsimile or by email. Notices and communications are considered received:
a) If sent by courier or other personal delivery mode, on the date of personal delivery to the addressee's place of business or residence, last notified by the addressee; or
b) If sent by post, 5 days after the date of registered posting (by airmail, delivery receipt requested) to the addressee's place of business last notified by that addressee;

15. DATA PRIVACY

CTDI understands the importance of protecting the privacy of its customers and views the information that it maintains as one of its most valuable assets. CTDI has a moral, legal, and regulatory obligation to ensure that this information is protected appropriately. CTDI will perform all reasonably expected efforts to maintain the confidentiality, integrity, and availability of information by promoting a practice of ‘Privacy and Security by Design’. Any information provided by customer shall be processed and used as per the CTDI privacy policy

Kindle / Echo device / Fire Tv Stick Out of Warranty Service Program

Amazon has enabled service options for Out of Warranty Kindle e-readers and Fire TV sticks and Echo devices through its Authorized Service Provider, CTDI in India.

Customers can register a Service Request and schedule a pickup of their out of warranty device at a convenient date and time (excluding Sundays & Government holidays).

To avail this Onsite (mail-in) service, the customer needs to register the issue by providing certain information about the customer and the device that needs to be serviced.

On successful registration a Service Order # will be generated & sent to the customer’s registered ID for future reference. A courier pickup request will be enabled for the device pickup on the requested date.

For Kindle device, customer need to ensure device data is backed up before sending device for service. Click here to know more about your device data backup.

For Fire TV device, customer need to ensure that the remote is sent along with the device. The device will be sent back to the customer after the service is complete.

Customers can also opt to walk in to the nearest service center with their out of warranty devices. Please click here for the list of walk in service centers.

Please click here to refer to the detailed terms & conditions for more information about the service program and the related fees.

We recommend troubleshooting the issue before booking out of warranty service request. Click Here and select your device to follow self-help trouble shooting guidelines. If your device is in-warranty, please contact Amazon Customer Service.

Check Status

Service Request No.
Customer Name
Address
Pin Code
Pickup Date Time
Product Serial
Courier Tracking No.(Cust. to Service center)
Status
Courier Tracking No.(Service center to Cust.)
Invoice / Quote [INR]

You can approve the repair estimation amount and make a payment here :
Repair Estimation Amount [ INR ] :	Click here for details
Approve & Make Payment
Reject & Cancel the Repairs

For Pick & Drop Service Contact:

Contact Number : 18001206080 / 9137351291
Email Id: amazonoow@ctdi.com
Products Suppoorted : Kindle, Fire TV, Echo